Cancellation & Refund Policy

Refund and Cancellation Policy

Welcome to this website of Taj Palace - Indian Restaurant & Bar. We make public our policy on refund and cancellation of payment received for the cause on payment gateway as under:-

We use payment gateway for two purposes; for receiving payment against our food & services.

For Receiving Payment:

No refund/cancellation request for the paid amount by any customer will be entertained for online payment through the online payment gateway after the payment is accepted from our Online Payment Gateway service providers unless there is a fraud notification from our Payment Gateway Service Providers.

Once received the payment for a cause will not be refunded to the customer. No cancellation to be made.

For Contributions Towards Publications :

In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. On cancellation of an order after it has been processed/approved by Taj Palace - Indian Restaurant & Bar, the cancellation charges will become applicable at a flat rate of 25% of the order value. Taj Palace - Indian Restaurant & Bar has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Taj Palace - Indian Restaurant & Bar and accept Taj Palace - Indian Restaurant & Bar decision regarding the cancellation. Products once dispatched cannot be returned. Nothing herein will prevent you from returning the product pursuant to rights available to you under applicable law.

Your product will be delivered to you within 20 days**

Cancellation must be within 5 days of placing the order.

**- Delivery time will be dependent on the size of the order as well as your location (National/International). The same will be communicated to you at the time of order placing.

Credit Card Details

You agree, understand and confirm that the credit card details provided by you for availing of services on Taj Palace - Indian Restaurant & Bar will be correct and accurate and you shall not use the credit card which is not lawfully owned by you. I.e. in a credit card transaction, you must use your own credit card. You further agree and undertake to provide the correct and valid credit card details to Taj Palace - Indian Restaurant & Bar. Further the said information will not be utilized and shared by Taj Palace - Indian Restaurant & Bar with any of the third parties unless required by law, regulation or court order. Taj Palace - Indian Restaurant & Bar will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Taj Palace - Indian Restaurant & Bar for redelivery shall be claimed from you.

That you will use the services provided by Taj Palace - Indian Restaurant & Bar, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. Taj Palace - Indian Restaurant & Bar reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), Taj Palace - Indian Restaurant & Bar has the right in its sole discretion to reject the registration and debar you from using the Services of Taj Palace - Indian Restaurant & Bar and / or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.